Last updated: June 9, 2026

Privacy Policy

This Privacy Policy explains how Vivid Volt ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.vividvolt.shop (the "Site") or otherwise interact with us (collectively, the "Services"). This also applies to any purchases made through third-party platforms we use, such as Etsy.

By using our Services, you agree to the terms of this Privacy Policy.

1. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or website functionality. The updated version will always be posted on this page with the revised date.

2. What Personal Information We Collect

We collect various types of personal information to fulfill orders, manage accounts, and provide a secure and personalized shopping experience. This may include:

• Contact details – name, email address, telephone number, postal address

• Order details – items purchased, personalization information, billing and shipping details

• Account data – usernames, passwords, and saved preferences

• Correspondence – emails or messages sent to us, including inquiries and complaints

• Usage data – IP address, device and browser type, browsing actions and patterns (via cookies)

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including personalized and custom items

• Communicate with you regarding your orders or account

• Improve and secure our website and Services

• Send marketing emails (with your consent or where legally permitted)

• Meet legal, regulatory, and fraud prevention requirements

Custom or personalized order data (such as names or design details) is used solely to produce your items and provide customer support.

4. Sharing Your Information

We only share your personal information when necessary, for example:

• Service providers – such as website hosting providers, payment processors, fulfillment companies, and email marketing platforms

• Delivery partners – for shipping and delivering your order

• Legal or regulatory authorities – when required by law or to enforce our rights

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Enable website functionality (such as account login and shopping cart features)

• Analyze website traffic and usage patterns

• Customize your experience and present relevant content

You can disable cookies through your browser settings; however, doing so may affect certain website functionality.

6. Account Security

If you create an account on our Site, you are responsible for keeping your password confidential. Please notify us immediately at contact@vividvolt.shop if you suspect unauthorized access to your account.

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill your orders

• Maintain your customer account

• Respond to inquiries and comply with legal obligations

Personalization data may be stored securely for reorder requests, replacements, or customer support purposes.

8. Your Rights

Depending on your location, including if you are in the United Kingdom, European Union, or other jurisdictions with applicable privacy laws, you may have rights to:

• Access your personal data

• Correct or update inaccurate personal data

• Request deletion of your personal data

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Request data portability

• Lodge a complaint with a relevant data protection authority

To exercise any of your rights, please contact us at contact@vividvolt.shop.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

10. International Data Transfers

If you are located outside the United Kingdom, your personal information may be transferred to, stored, or processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required, we implement appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, to protect your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: contact@vividvolt.shop

Address:
1219 N Damen Ave, Chicago, Illinois, 60622

For the purposes of applicable data protection laws, Vivid Volt is the data controller of your personal information.